The Client Experience | Curated by Collins

The Planning Journey

How It Works

A look inside exactly what it's like to plan a trip with us, from first conversation to boarding gate.

See the Process
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How it works

A seamless process from first call to final boarding pass

Every trip I plan follows a proven four-stage process designed to eliminate the stress of planning while giving you complete visibility into every decision, cost, and confirmation. Here's exactly what you can expect.

01Preliminary Itinerary
02Hotel Recommendations
03Live Expense Sheet
04Final Travel Documents
01

Stage One

A Preliminary
Itinerary Built Around You

You'll start with a detailed questionnaire that helps me understand how you actually travel, your pace, priorities, must-haves, and deal-breakers. After our consultation call, I'll build a high-level day-by-day itinerary that gives you a clear picture of the trip before any commitment is made.

This isn't a template. Every itinerary I produce is written specifically for the client in front of me, whether that's a multi-generational family heading to Koh Samui or a couple celebrating an anniversary in Bangkok.

  • Post-consultation questionnaire to map your travel style
  • Day-by-day outline with activities, dining & logistics
  • Insider recommendations beyond the typical tourist circuit
  • Refinement rounds until the shape of the trip feels right
Bangkok & Koh Samui
March 16 – 24, 2024  ·  9 Days
Family of 5
Preliminary Draft
01
Bangkok Arrival
Check-in · Night Food & Tuk Tuk Tour
02
Temples & Canals
Grand Palace · Wat Pho · Long-tail Boat
03
Floating Markets
Damnoen Saduak · Maeklong Railway Market
04
Fly to Koh Samui
Check-in · Clay Beach Samui Villas
05–09
Koh Samui
Marine Park · ATV · Elephants · Villa Life
Planning
Preference Questionnaire
Consultation
Consultation Call
Destination
Draft Itinerary
1
Preference Questionnaire
A tailored questionnaire to capture travel style, dietary preferences, activity levels, budget range, and any past experiences to build on or avoid.
2
Consultation Call
We dig into what you actually want from this trip, not just dates and destinations, but the pace, the feeling, and the non-negotiables.
3
Draft Itinerary
A full day-by-day outline is delivered for your review. We refine together until the pace and content feel exactly right. I then book and confirm all travel arrangements on your behalf.
02

Stage Two

Curated Hotel
Recommendations
& Exclusive Perks

Once your itinerary is confirmed, I'll present 2–3 carefully selected hotel options per destination, each matched to your travel style and budget, and accompanied by honest notes on what makes each property stand out.

Through my preferred partner network, I'm able to offer exclusive benefits that simply aren't available when booking direct or through a search engine.

  • 2–3 hand-picked options per destination with honest comparisons
  • Complimentary breakfast where available
  • Hotel credits & room upgrades through preferred partner status
  • Early check-in / late check-out requests handled on your behalf
  • Full pricing transparency, no hidden markups
Carlton Hotel Bangkok Sukhumvit
Photo courtesy of Carlton Hotel Bangkok Sukhumvit
Carlton Bangkok
Sukhumvit, Bangkok
★★★★
Clay Beach Samui Villas
Photo courtesy of Clay Beach Samui Villas
Clay Beach Villas
Maenam, Koh Samui
★★★★★

Sample hotel recommendations, each presented with detailed notes, pricing, and available perks.

03

Stage Three

Your Villa,
Fully Activated

Choosing the right property is only the beginning. I make sure every element of your villa stay is arranged before you arrive, so from the moment you check in, it feels effortless rather than self-organized.

At Clay Beach Samui, the villa comes with a dedicated team included in your stay: a villa manager, concierge, private chef, and housekeeping. Your chef is available throughout the day, with guests simply covering groceries. Beyond that, a full range of in-villa experiences can be arranged.

Your Dedicated Villa Team
Villa manager, concierge, private chef, and housekeeping are all included, a full team on hand for the duration of your stay.
Private Chef, Included
Daily à la carte breakfast prepared by your in-villa chef, plus available all day for meals. Guests cover groceries only.
In-Villa Spa & Wellness
Massages, facials, body scrubs, yoga sessions, and holistic wellness treatments delivered by professional therapists at the villa.
Curated Experiences On-Site
Floating breakfasts, cocktail masterclasses, Thai cooking classes with the chef, private fire shows, and water sports, all arrangeable without leaving the property.
All Pre-Arranged
Every in-villa experience is confirmed before you travel, so there's nothing to organize on arrival.
Clay Beach Samui Villas
Maenam Beach, Koh Samui · In-Villa Experiences
Included & Available
ExperienceIncluded
Villa Manager, Concierge & Housekeeping Team✓ With Villa
Private Chef, breakfast daily + meals on request✓ With Villa
Floating Breakfast in the Pool✓ Arrangeable
Chada Chef's Table, 7-course fine diningAdd-on
In-Villa Spa, Massage & Wellness TreatmentsAdd-on
Cocktail Masterclass with Villa MixologistAdd-on
Thai Cooking Class with the ChefAdd-on
Sunrise / Sunset Yoga on the BeachAdd-on
Water Sports, Jet Ski, SUP, Kayak, WakeboardAdd-on
All add-ons arranged in advance through your villa concierge
04

Stage Four

Everything You Need,
Before You Leave the House

Before departure, you receive a complete set of travel documents, everything you need from airport arrival to final check-out, available digitally and as a beautifully formatted PDF.

PDF Itinerary
A beautifully formatted day-by-day document with every hotel, activity, transfer, meal, and note in one place.
Digital Itinerary
An electronic version accessible from your phone. No signal required. Tap through your trip as you go.
Bon Voyage Sheet
A curated pre-departure guide covering tipping norms, packing recommendations, local customs, and useful phrases.
All Confirmations
Every booking reference, confirmation number, and voucher, organized and ready before you leave home.

Before We Begin

The Planning
Retainer

To begin designing your trip, a planning retainer is required. The amount varies depending on the level of planning support you're looking for, and it's applied as a credit toward your first booking, so it goes directly into your trip.

The retainer is non-refundable in the event of cancellation, because by the time we're ready to book, significant work has already been done on your behalf.

Think of it less as a fee and more as the moment your trip officially begins.

What it covers
  • Initial consultation & preference deep-dive
  • Custom day-by-day itinerary design
  • Hotel research & curated recommendations
  • Tour & experience sourcing and coordination
  • Ongoing communication throughout planning
Good to know
  • Applied as a credit toward your first booking
  • Non-refundable in the event of cancellation
  • Secures your place on my books, I take a limited number of trips at any one time

Ready to plan?

Let's build your
perfect trip

Every trip starts with a conversation. Tell me a little about where you want to go and what you're looking for, and I'll take it from there.

Plan Your Trip
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